Eyecare Deluxe: Center for Advanced Eyecare General Policies

I. MEDICAL CONSENT

A. Informed Consent for Examination and Treatment

Eye and vision test procedures are generally safe and effective; however, treatment outcomes may vary depending on the patient’s medical condition, biological response, and compliance with prescribed treatment protocols. The clinic, its doctors, consultants, and staff are not liable for unforeseen complications inherent to medical care, provided that proper professional standards are observed.

B. Accuracy of Medical Information

Patients are expected to provide complete and accurate personal and medical information. This includes disclosure of:

• Medications

• Systemic diseases

• Allergies

• Prior eye treatments or surgeries

• Relevant health conditions

Incomplete or inaccurate information may affect the safety, diagnosis, and effectiveness of treatment.

C. Comprehensive Eye Examination

Our Complete Comprehensive Eye Examination is designed to provide a thorough evaluation of both eye health and visual function.

D. Medical and Surgical Treatments

Patients prescribed to undergo medical eye treatment, surgery, laser procedures, or intravitreal injections will first undergo a pre-operative evaluation with an ophthalmologist with the appropriate subspecialty. Initial diagnostic tests and primary treatments must be completed before I am scheduled for a follow-up consultation or surgical procedure.

E. Clinic Exclusivity and Compliance Policy

To ensure the highest standards of care, all medical and surgical procedures, treatments, therapies, eyeglasses, contact lenses, eye drops, supplements, and other optical devices are carefully prescribed, coordinated, and monitored within the clinic.

This integrated approach allows our team to maintain clinical accuracy, treatment consistency, and patient safety throughout your entire eye care journey.

All services rendered, including treatments and follow-ups, are properly documented and reflected in the patient’s Statement of Account.

F. Patient Rights

Patients have the right to make informed decisions regarding their care, including the option to decline recommended treatments or diagnostic tests.

For proper documentation and continuity of care, such decisions may require completion of appropriate medical forms in accordance with clinic policy.

G. Importance of Compliance

Optimal results are achieved through full adherence to the Personalized Complete Treatment Plan, which may include:

• Prescribed treatments and therapies

• Proper use of medications and devices

• Attendance at scheduled follow-up visits

Consistent compliance allows the clinical team to monitor progress, make timely adjustments, and achieve the best possible outcomes.

H. Partial Compliance or Modified Treatment

Patients who choose to proceed with selected treatments only, or decline recommended procedures, tests, or follow-ups, should be aware that:

• Modifying the recommended treatment plan may affect overall results

• Outcomes may vary depending on the level of compliance

• The clinic’s ability to fully manage and optimize the condition may be limited

  
  

I. Care Outside Eyecare Deluxe

For safety and continuity, patients are encouraged to coordinate any external consultations or treatments with the clinic.

Uncoordinated care from multiple providers may affect diagnostic accuracy, treatment consistency, and overall outcomes.

In such situations, Eyecare Deluxe may have limited ability to assume responsibility for the final clinical outcome. This policy is designed to uphold the quality, safety, and integrity of care provided at Eyecare Deluxe.

Patient outcomes are best achieved through a collaborative approach, where both the clinical team and the patient are aligned in following a structured and complete treatment plan.

J. Treatment Compliance

Treatment success depends on strict compliance with medical instructions, including:

• Attending scheduled follow-up visits

• Taking prescribed medications

• Following care instructions

• Completing recommended treatment sessions

Failure to comply with medical instructions may affect treatment outcomes and shall not constitute grounds for refund or cancellation of services already rendered.

K. Medical Certificates and Test Results

Medical Certificates are issued only after full compliance with prescribed treatments and must be requested within one (1) month of the eye examination. Diagnostic images, test results, and prescriptions are released only upon full payment of the corresponding standard rate of the eye examination or procedure.

Medical Certificates will be released only to:

• The patient;

• A legal guardian; and/or

• An authorized attorney-in-fact.

L. Product Warranty

Zeiss ophthalmic lenses carry a one (1) month free replacement warranty, while regular-priced eyeglass frames carry a one (1) year free replacement warranty. Warranty claims require the return of both the original Official Receipt and the lens/frame.

In case of lost receipts, a laboratory fee and the return of the lens/frame will be required for warranty claims. If the replacement item is of higher value, the patient will need to pay the difference. If the replacement item is of lower value, the patient will not receive any cash refund or store credit. Sunglasses are sold as is and must be inspected by the patient prior to purchase.

The clinic is not responsible for damage to:

• Old eyeglass frames and lenses;

• Brand new frames and lenses from third-party providers; and

• Eyeglass cases provided by the patient during processing.

M. Data Privacy and CCTV Policy

Eyecare Deluxe collects, processes, and stores personal and medical information as part of the delivery of medical services.

• Data Privacy Policyhttps://www.eyecaredeluxe.com/post/eyecare-deluxe-privacy-policy

• CCTV Policyhttps://www.eyecaredeluxe.com/post/eyecare-deluxe-cctv-policy

N. Media Consent

During the course of consultation, treatment, or follow-up visits, photographs, videos, or recordings may be taken for the purposes of:

• Medical documentation;

• Clinical evaluation and treatment monitoring;

• Education and training of medical professionals;

• Patient education; and/or

• Marketing and promotional materials of the clinic.

Eyecare Deluxe may use photographs, videos, recordings, and written testimonials related to my treatment for educational, informational, and promotional purposes, including but not limited to clinic website, social media platforms, printed materials, case presentations, and educational content. This authorization is given without expectation of financial compensation. The patient may withdraw this consent at any time by submitting a written request to the clinic administration, provided that such withdrawal will not affect materials already published or distributed.

II. FINANCIAL AGREEMENT

A. Statement of Account and Price Disclosure

The clinic provides each patient with an itemized Statement of Account (SOA) outlining recommended services, procedures, and products. The patient acknowledges that the SOA is presented before payment is finalized, and by proceeding with payment, the patient confirms that he/she understands and voluntarily accepts the services and costs listed in the SOA. Prices listed in the SOA are valid for thirty (30) days, unless otherwise stated.

B. Payment Policies

• Certain services may require advance payment.

• Published prices are exclusive of VAT and subject to the applicable 12% government tax.

• Credit card payments may incur bank processing surcharges.

• Only one discount may be applied per transaction (Senior Citizen, PWD, or promotional discount).

C. Overdue Accounts

Any outstanding balance that remains unpaid after thirty (30) days from the date of billing shall be considered overdue. Overdue balances shall incur a penalty of five percent (5%) per month, in addition to applicable collection costs and legal fees, on the outstanding amount until the balance is fully settled.

D. Suspension of Treatment for Unpaid Balances

The clinic reserves the right to suspend consultations, treatments, procedures, or release of medical documents if a patient has outstanding balances that remain unpaid beyond the allowed payment period. Services may resume once the outstanding balance and applicable penalties have been fully settled.

E. Eye Care Services

Most services provided by the clinic constitute professional services, not ordinary retail goods. Professional services, including diagnostic examinations, treatment programs, and medical procedures, cannot be cancelled once scheduled, but may be rescheduled once at no additional cost, subject to clinic availability. Customized eye and vision products including ophthalmic lenses, orthokeratology lenses, scleral lenses, hybrid lenses, specialty contact lenses are manufactured specifically for the patient and therefore are not eligible for return or refund once ordered or processed.

F. Doctor’s Professional Fees

Professional fees represent the time, expertise, and medical judgment of the attending doctor and clinical staff. These fees are considered earned once the professional service has been scheduled, but may be rescheduled once at no additional cost, subject to doctor’s availability.

G. HMO and Insurance

Statements of Account and Official Receipts may be used for reimbursement. However, the clinic cannot guarantee approval of claims by HMOs, PhilHealth, or insurance providers, as reimbursement decisions are made solely by those institutions.

III. CANCELLATION AND REFUND POLICY

A. All Sales Final Policy

The clinic subscribes to an ALL SALES FINAL POLICY. Scheduled eye care services and ordered eye treatments are generally not eligible for return, exchange, cancellation, or refund, except when required by applicable consumer protection laws.

B. Cancellation Policy

Requests for cancellation, refund, or exchange must be submitted in writing and will be processed within ten (10) working days. The clinic retains the right and sole discretion to approve or deny cancellation requests. If cancellation is approved, refunds may be granted up to a maximum of eighty percent (80%) of the unused portion of goods or services, after deducting professional fees, administrative costs, and services already rendered. Refunds, when approved, shall be issued in the form of store credit, unless otherwise required by law. Store credits must be consumed within 30 days from the date of issue. Unused store credits will be forfeited.

C. Product Return Conditions

Items such as eyedrops, supplements, accessories, low-vision aids, may only be returned if unopened, unused, and in their original packaging.

D. Patient Concerns and Resolution Process

The clinic is committed to addressing patient concerns fairly and professionally. Should any concern arise regarding services, charges, or treatment recommendations, patients are encouraged to communicate directly with the clinic administration through the official patient concerns email address patientconcerns.admin@gmail.com so that the matter may be reviewed and resolved based on complete medical records and documentation. For privacy and professional reasons, the clinic shall not discuss individual patient cases through informal channels or social media platforms.

E. Legal Expenses

Should legal action become necessary to enforce the policies of Eyecare Deluxe or to defend the clinic against claims arising from services rendered, the prevailing party shall be entitled to recover reasonable attorney’s fees, legal costs, and expenses of litigation, to the extent permitted by law.

F. Policy Updates and Amendments

The clinic reserves the right to update or modify its policies, procedures, and terms of service from time to time in order to comply with applicable laws, medical standards, and operational requirements.

Updated policies may be published through the clinic’s official website https://www.eyecaredeluxe.com/.

Patients who continue to avail themselves of the clinic’s services after such updates acknowledge and agree to comply with the updated policies.